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Offshore Development & Remote Teams

Maintenance & Support

Offshore Development & Remote Teams

Maintenance & Support Services

Keep Your Software Running

Comprehensive maintenance, bug fixes, updates, and enhancements with guaranteed response times. Focus on your business while we keep your software running smoothly.

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Expert Developers

Flexible Teams

24/7 Support

99.9%

Uptime guarantee

1 Hour

Critical response time

500+

Apps maintained

24/7

Monitoring & support

Digital Transformation

Legacy System Modernization

Transform your legacy systems into modern, agile solutions that improve efficiency, enhance security, and provide better user experiences while preserving your critical business logic.

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70%

Performance Boost

50%

Maintenance Cost Reduction

200+

Systems Modernized

99.9%

Uptime Guarantee

Why Choose Our Maintenance Services?

Keep your offshore development and remote teams running smoothly with proactive maintenance, timely updates, and expert support—so you can focus on innovation while we handle the upkeep.

Proactive Approach

Continuous monitoring stops issues early.

Regular health checks and performance audits

Predictive analytics to identify potential problems

Cost-Effective

75% cheaper than hiring full-time support staff

Flexible plans that scale with your needs

No overhead costs or infrastructure investment

Benefits of Dedicated Teams

Why companies choose dedicated teams over other engagement models

100% Focus on Your Project

Unlike shared resources, your dedicated team works exclusively on your projects, ensuring maximum productivity and commitment.

Time Zone Alignment

Teams adjust their working hours to overlap with yours, ensuring real-time collaboration and faster decision-making.

IP Protection & Security

Comprehensive NDAs, secure development environments, and strict data protection protocols to safeguard your intellectual property.

Predictable Costs

Fixed monthly rates with no hidden charges. Budget with confidence and scale your team as needed.

Cultural Integration

Teams integrate with your company culture, attend your meetings, and become true extensions of your organization.

Rapid Knowledge Transfer

Dedicated teams build deep product knowledge over time, reducing onboarding for new features and maintaining consistency.

Our Support Services

Complete maintenance and support coverage for your applications

Bug Fixes & Issues

Quick resolution of critical and non-critical bugs

Critical bugs resolved within 4 hours

High priority bugs within 24 hours

Medium priority bugs within 72 hours

Root cause analysis and documentation

Security Updates

Regular security patches and vulnerability fixes

Monthly security assessments

Immediate critical security patches

Dependency vulnerability scans

Compliance maintenance

Infrastructure Monitoring

24/7 server and application monitoring

Real-time performance monitoring

Automated alerting systems

Resource utilization tracking

Uptime monitoring and reporting

Code Maintenance

Regular code reviews and optimization

Code quality improvements

Performance optimizations

Technical debt reduction

Framework and library updates

Database Management

Database optimization and maintenance

Query performance optimization

Index management

Backup and recovery testing

Storage optimization

Feature Enhancements

Small feature additions and improvements

Minor UI/UX improvements

Workflow optimizations

Integration enhancements

User experience refinements

Service Level Agreements (SLA)

Guaranteed response and resolution times based on issue priority

Critical Priority

System down, major functionality broken

Response Time

1 hour

Resolution Time

4 hours

Availability

24/7

Examples

Server crashes

Database failures

Payment system down

Security breaches

High Priority

Important features affected, workaround exists

Response Time

4 hours

Resolution Time

24 hours

Availability

Business hours

Examples

Feature malfunctions

Performance issues

Integration failures

User workflow disruption

Medium Priority

Minor issues, limited impact on users

Response Time

24 hours

Resolution Time

72 hours

Availability

Business hours

Examples

UI glitches

Minor bugs

Cosmetic issues

Non-critical errors

Low Priority

Feature requests, enhancements, documentation

Response Time

72 hours

Resolution Time

1-2 weeks

Availability

Business hours

Examples

Feature requests

Documentation updates

Minor enhancements

Optimization requests

Faq's

Common Questions & Answers

Get the clarity you need with these commonly asked questions.

What's included in your maintenance and support services?

Our services include bug fixes, security updates, performance monitoring, database optimization, feature enhancements, 24/7 system monitoring, backup management, and technical support. The specific services depend on your chosen plan, ranging from basic email support to 24/7 dedicated support engineers.

How quickly do you respond to critical issues?

For critical issues (system down, major functionality broken), we guarantee a 1-hour response time and 4-hour resolution time, available 24/7. High priority issues get 4-hour response and 24-hour resolution during business hours. All response times are backed by our SLA commitments.

Can you support applications not built by Tridots?

Yes, absolutely! We provide maintenance and support for applications built with any technology stack. We start with a comprehensive audit to understand your system architecture, then create a customized support plan. Our team is experienced with various frameworks and platforms.

What's the difference between your support plans?

Basic ($500/month) offers business hours email support with standard response times. Professional ($1,200/month) includes extended hours, phone support, and priority handling. Enterprise ($2,500/month) provides 24/7 dedicated support with guaranteed response times. Custom plans are available for unique requirements.

Do you provide proactive monitoring?

Yes, all our plans include proactive monitoring. We monitor server performance, application health, security vulnerabilities, and user experience metrics. Our automated systems alert us to issues before they impact users, and we provide regular health reports and recommendations.

How do you handle emergency situations?

For enterprise clients, we have a 24/7 emergency hotline with dedicated engineers on standby. Critical issues trigger automatic escalation to our senior team. We have predefined runbooks for common emergencies and can coordinate with your team for complex situations requiring immediate attention.

What about data security and compliance?

Security is paramount in our operations. We follow SOC 2 protocols, maintain ISO 27001 compliance, and can work within your security frameworks. All our engineers sign comprehensive NDAs, and we provide audit trails for all maintenance activities. We support GDPR, HIPAA, and other compliance requirements.

Can you help with scaling and performance optimization?

Yes, performance optimization is a key part of our services. We conduct regular performance audits, optimize database queries, implement caching strategies, and recommend infrastructure improvements. Our team can help scale your application to handle increased load and improve user experience.

How do you charge for additional work beyond the plan?

Each plan includes a specific number of support hours. Additional work is charged at pre-agreed hourly rates ($75-150/hour depending on complexity). We always get approval before exceeding plan limits. For predictable additional needs, we can create custom plans with higher hour allocations.

What happens if we want to cancel the service?

We offer month-to-month contracts with 30 days notice for cancellation. We provide complete documentation, knowledge transfer, and up to 60 days of transition support to ensure smooth handover to your team or another provider. No cancellation fees or long-term lock-ins.

Ready to Start Your Project?

Focus on growing your business while we handle all the technical maintenance. Get started with our comprehensive support services today.

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