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Frappe

Frappe Framework

Helpdesk

Support Made Simple, Your Way.

Reimagine Customer Support with a Helpdesk that works your way.

From ticket chaos to clarity—Tridots tech tailors frappe Helpdesk to fit your workflow, automate the busy work, and empower your team and customers alike.

Unified Ticket Queue

Agent Assignment & Prioritization

Conversation History

Built-In Automation

Get Started

Lets personalize your support system

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Frappe

Frappe Helpdesk

Support Made Simple, Your Way.

Reimagine Customer Support with a

Helpdesk that works your way.

From ticket chaos to clarity—Tridots tech tailors frappe Helpdesk to fit your workflow, automate the busy work, and empower your team and customers alike.

Get Started

Lets personalize your support system

Unified Ticket Queue

Agent Assignment & Prioritization

Conversation History

Built-In Automation

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Home

Frappe

Helpdesk

Support Made Simple, Your Way.

Reimagine Customer Support with a Helpdesk that works your way.

From ticket chaos to clarity—Tridots tech tailors frappe Helpdesk to fit your workflow, automate the busy work, and empower your team and customers alike.

Get Started

Lets personalize your support system

Helpdesk

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Unified Ticket Queue

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Agent Assignment & Prioritization

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Conversation History

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Built-In Automation

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Frappe & ERPNext Integration

Frappe helpdesk

A Helpdesk is your Teams command center for handling customer questions and issues —all in one place. Instead of digging through emails, chats, and forms, everything lands in a single queue, so nothing gets lost. Agents can prioritize, respond, and track history without switching tools.

Features Highlights

Ticket Management

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Capture and track issues from email, forms, or portal with complete history.

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One Queue for All Tickets

Conversations stay in one place

Split and Merge Tickets

Save Time with Canned Responses

Service Level Agreement

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Define response and resolution times with automatic alerts.

Set SLA Rules Based on the Ticket
Track What’s Due and When
Get Notified Before Deadlines Slip

Assignment Rules

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Auto-route tickets to teams, balance workloads, and escalate when required.

Assign Based on Rules

Flexible Assignment Options
Handle Escalations Smoothly

Customer Self-Service

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Enable users to raise tickets and find solutions through a portal and knowledge base.

Raise and Track Tickets from the Portal

Help Articles That Reduce Tickets

Customization & Controls

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Flexibility to manage tickets, workflows, and responses your way.

Add Custom Fields

Create Custom Views

Smart Ticket Automation

Insights & Reporting

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Access dashboards and generate detailed reports with ease.

Understand Performance at a Glance

Create Custom Reports and Drill-Down Dashboards

Mobile Access (PWA)

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Use Support Desk like a mobile app directly from your browser.

Progressive Web App (PWA)

Faq's

Common Questions & Answers

Get the clarity you need with these commonly asked questions.

What makes Frappe Helpdesk different?

It’s flexible, open-source, and designed to adapt—not force you into rigid workflows. Plus, Tridots customizes it to fit your exact needs.

What about SLAs & deadlines?

Set custom response times, holiday rules, and auto-alerts—so no request slips through the cracks.

Can it automate ticket assignments?

Absolutely! We configure smart routing rules (round-robin, skill-based) so tickets reach the right agent instantly.

Is canned support impersonal?

Not with Tridots! We craft customizable templates that save time but keep replies human.

How does the self-service portal work?

We organize your knowledge base so customers find answers fast—cutting repetitive queries by 50% or more.

How long does setup take?

Typically 1-3 weeks, depending on complexity. We onboard your team so they’re confident from day one.

Will it integrate with our existing tools?

Yes! Frappe Helpdesk syncs with email, chat, CRM, and more—no data silos.

Do you offer ongoing support?

Yes! We provide training, troubleshooting, and scaling as your business grows.

Ready to Simplify Your Support?

Let Tridots Tech tailor Frappe Helpdesk for your team.

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