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Support Made Simple, Your Way.
Reimagine Customer Support with a Helpdesk that works your way.
From ticket chaos to clarity—Tridots tech tailors frappe Helpdesk to fit your workflow, automate the busy work, and empower your team and customers alike.
Helpdesk
No per User price
Your Complete Customer Over view
Visualize and Manage Deals Easily
Works with Your Tools
Designed to Scale with You
Frappe helpdesk
A Helpdesk is your Teams command center for handling customer questions and issues —all in one place. Instead of digging through emails, chats, and forms, everything lands in a single queue, so nothing gets lost. Agents can prioritize, respond, and track history without switching tools.
Features Highlights
Each agent gets their own queue, making task management clear and focused.
Set clear response times and stay on track with smart service level agreements.
Let Automation Handle the Tedious work
Automate repetitive tasks so your team can focus on what really matters.
Let customers Help Themselves
Empower users with a self-service portal and knowledge base.
A clean, intuitive interface that’s easy for agents and customers alike.
Reply faster with pre-written responses for common queries.
Customize workflows, views, and settings to match your support style.
Core features
One Queue Per Agent - No More Chaos, Just Clarity
All customer requests funnel into a single queue—no more lost emails, chats, or forms.
Agents prioritize, respond, and track history without switching tools.
Internal notes keep the entire team aligned.
Faster resolutions, happier customers, and a motivated support team.
SLAs That Keep Everyone Calm
Define clear response time rules tailored to your needs.
Adjust SLAs for holidays and off-hours automatically.
Auto-notify customers about status and updates.
Let Automation Handle the Tedious Work
Smart ticket routing sends requests to the right team immediately.
Round-robin or workload-based assignment keeps workloads balanced.
Automation reduces manual work and speeds up resolutions.
Let Customers Help Themselves
Enable self-service with a knowledge base and portal so customers can find answers instantly.
Organize knowledge base for easy customer self-service.
Smart suggestions automatically show relevant articles when tickets are created.
Reduce repetitive questions so your team can focus on complex issues.
Making Support Simple for Everyone
One-click ticket submission with file upload capability.
Real-time updates keep customers informed.
Feedback ratings help improve service continuously.
Canned Response: Your Team’s Secret Weapon
Pre-built response templates for common questions.
One-click insertion with easy customization.
Saves hours, letting your team focus on solving real problems.
A Helpdesk Built Around You
Custom fields to capture data unique to your business.
Workflows designed to match your actual processes.
Branded portals that reflect your company identity.
Faq's
Common Questions & Answers
Get the clarity you need with these commonly asked questions.
What makes Frappe Helpdesk different?
It’s flexible, open-source, and designed to adapt—not force you into rigid workflows. Plus, Tridots customizes it to fit your exact needs.
What about SLAs & deadlines?
Set custom response times, holiday rules, and auto-alerts—so no request slips through the cracks.
Can it automate ticket assignments?
Absolutely! We configure smart routing rules (round-robin, skill-based) so tickets reach the right agent instantly.
Is canned support impersonal?
Not with Tridots! We craft customizable templates that save time but keep replies human.
We organize your knowledge base so customers find answers fast—cutting repetitive queries by 50% or more.
Typically 1-3 weeks, depending on complexity. We onboard your team so they’re confident from day one.
Yes! Frappe Helpdesk syncs with email, chat, CRM, and more—no data silos.
Yes! We provide training, troubleshooting, and scaling as your business grows.
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